Customer service excellence
Service quality at the counter, on the phone and online: the habits that build customer trust in a bank or insurance company.
Programme outline
What the programme covers
- Service standards and first impressions
- Handling complaints and difficult conversations
- Serving diverse customers with respect
- Measuring and improving service quality
The outline is adapted to each group: an in-house run follows your institution’s own products and policies.
Related programmes
Other programmes
Get in touch
Run this programme for your team
Ask for the next public schedule, or for an in-house run shaped to your institution.
